Frequently Asked Questions
Find quick answers to common questions about orders, warranties, and support.
General Information
Drop is entering a new phase as part of the Corsair family! To learn more about what this means for products, orders, and the future of Drop, you can read the official update in the article below:
Corsair.com, Amazon, and Best Buy will continue to carry select Drop products moving forward!
Customer Service
Warranty coverage depends on the product. Drop Studio items typically include warranty support through Drop, while some third-party products may include a manufacturer’s warranty listed on the product page. If a product does not include a warranty, it is covered under Drop’s 30-day return policy.
You can check the status of your order on our official Help Center Home Page! Please follow the link below, and use the widget labeled "Track your order".
To start an RMA, simply open the support chat using the widget on this page or the help center home page. The assistant will walk you through the process and gather your order details and any photos needed. For full instructions, eligibility details, and timelines, please visit the link below:
Technical Support
We have a quick troubleshooting guide that covers common mechanical keyboard issues! This covers issues such as: connectivity problems, unresponsive or repeating keys, and lighting issues. It provides simple steps like checking connections, updating firmware, and inspecting switches.
We have a detailed guide that walks you through setting up and using the Drop Keyboard Configurator - from selecting your keyboard, to customizing key functions, and downloading your configuration!
We have a helpful guide that covers quick solutions for common audiophile issues such as: no sound, connection problems, or device recognition.